Privacy Policy

Livo Medical is committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how Livo Medical collects, uses, protects, and shares information when you visit our website, submit information through our online forms, request an appointment, communicate with us, or otherwise interact with our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Livo Medical may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile phone number
Mailing address
ZIP code
Appointment or consultation requests
Information submitted through website contact forms
Other information you choose to provide when communicating with us

Depending on the form or service you use, you may also choose to provide information related to your health, symptoms, medical concerns, or requested services.

We may also automatically collect certain technical and usage information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of access
General website usage and interaction data

This information may be used to operate, maintain, secure, and improve the website and to better understand how visitors use our online services.

How We Use Your Information

Livo Medical may use the information we collect to:

Respond to questions, inquiries, and appointment requests
Provide information about our medical services
Communicate with you regarding appointments or services you have requested
Operate, maintain, and improve our website
Improve patient and visitor experience
Analyze website performance and usage
Provide administrative or customer support
Send communications where you have provided appropriate consent
Comply with applicable legal, regulatory, or professional obligations

Livo Medical does not sell or rent your personal information.

We may share information with trusted service providers that assist us with website hosting, communications, analytics, scheduling, technology services, or other business operations. These providers are permitted to use information only as necessary to perform services on our behalf and are expected to appropriately protect the information they receive.

We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect the rights, safety, or property of Livo Medical, our patients, or others.

Health and Medical Information

Information submitted through the Livo Medical website is not necessarily the same as information contained within your medical record.

Certain health information collected as part of your treatment or healthcare relationship with Livo Medical may be subject to additional privacy protections under applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), where applicable.

Please do not use general website contact forms to communicate urgent or emergency medical information.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Cookies and Similar Technologies

The Livo Medical website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support analytics.

A cookie is a small data file stored on your device by a website. Cookies cannot independently run programs or deliver viruses to your device.

Depending on your browser and device settings, you may be able to block, restrict, or delete cookies. Disabling certain cookies may affect some website functionality.

Website Analytics and Third-Party Services

Livo Medical may use third-party technologies and service providers to understand website traffic, improve website performance, manage forms, facilitate appointment requests, or support other website functions.

These third parties may collect technical information such as IP addresses, device information, browser information, and website activity in accordance with their own privacy policies.

Livo Medical encourages users to review the privacy policies of third-party websites or services they access through links on our website.

Livo Medical is not responsible for the privacy practices, security, or content of websites operated by third parties.

Security of Your Information

Livo Medical uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Our website may use encryption technologies, including Secure Socket Layer (SSL/TLS), to protect information transmitted between your browser and the website.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting personal or sensitive information electronically.

SMS and Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from Livo Medical, we may use your number to send communications related to your inquiry, appointment, scheduling, or other services you have requested.

Mobile information, including phone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance where supported.

Consent to receive text messages is not a condition of receiving medical services from Livo Medical.

Email Communications

If you provide your email address, Livo Medical may use it to respond to inquiries, provide requested information, communicate regarding appointments, or send other communications for which you have provided consent.

You may unsubscribe from promotional email communications using the unsubscribe instructions contained in those communications, where applicable.

Information You Submit Through Website Forms

Information submitted through contact, consultation, appointment, or other website forms may be transmitted to Livo Medical and to service providers that support our website, scheduling, communications, or administrative systems.

You should provide only the information reasonably necessary for your request.

Website forms should not be used for medical emergencies or urgent medical concerns.

Children’s Privacy

The Livo Medical website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian involvement.

If you believe that personal information from a child has been submitted to us improperly, please contact Livo Medical so that we can review the matter.

Your Privacy Choices

Depending on applicable law and the circumstances, you may contact Livo Medical to request information about personal information you have submitted through our website, request corrections, or ask questions regarding our privacy practices.

Certain information may need to be retained when required for legal, medical, regulatory, administrative, or legitimate business purposes.

Changes to This Privacy Policy

Livo Medical may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Livo Medical

If you have questions about this Privacy Policy or Livo Medical’s privacy practices, please contact us:

Livo Medical
Address: 580 Montgomery St #6A, Jersey City, NJ 07302
Phone: (201) 279-0900
Email: care@Livomedical.com